Frequently Asked Questions
You can pay with PayPal or credit card. We use SSL safe check-out so that you can pay for any worries.
You can know your size through our size table. However, if you have any problems with the size, you don’t have to worry. You can leave us a message, saying that you are not sure, please contact the company’s manufacturer. Our support agents will help you get a perfect jacket.
Yes of course. You can choose the size option for “Manufacturing Measure” and you can provide your body measurement. If you are not sure your body measurement, then you can choose “I am uncertain, I will provide measurements in email later” and don’t hesitate to order underground orders. Once your order is under, our customer support representative will reply you and will guide you to take correct measurement.
All of our regular orders are usually shipped within 5-10 working days.
However, your items may take up to 20 working days to ship. We also strive to minimize the completion time of customized order, usually send a custom order within 2-4 weeks, and send a custom order within 8-12 weeks.
However, due to the different properties of all custom orders, it may sometimes need more or less than the estimated time.
Once the order is shipped, it usually takes 3-5 working days to send the goods to your door.
Payments may be declined for the following reasons.
Invalid billing address and phone number. Make sure your account address matches the address associated with your payment method.
You have reached the limit on your credit card. Check your credit card limit. If you try to withdraw money from your card, you may have reached the total or daily limit on your credit card.
Reduce your daily credit limit or add a new credit card with a higher credit limit.
Credit / Debit Card Number – Make sure your credit or debit card number is correct and up to date.
Credit / Debit Card Expiration Date: Check the expiration date of your credit or debit card. If your card has expired, update your credit or debit card information. Unpaid PayPal Invoices – PayPal appears as a payment method. So, make sure you have credit in your PayPal account.
Yes, you can get literally all kinds of custom jackets. You can share your picture or design for reference and write a description of the jacket in the custom order form.
Fill out the special order form. Receive bonuses, bookings and individual illustrations on jackets for free. In fact, you only pay when you purchase a specific item.
Absolutely Yes! It all starts with leather, over the years we have become experts in leather, getting it made from one of the finest tanneries of the world. Our core proposition is best quality leather that ranges from Lambskin, Sheepskin and Goatskin to Buffalo-hide and Cow-hide. We have the experience of making jackets in over 200 different leather articles differentiated by type, pattern, colors, shades & thickness.
We do not accept the return of customs orders. Please understand that your custom order is designed for you.
We have made a process of customizing the order. You can take a look here.
We strive to minimize the completion time of customization order, usually shipped within 8-12 weeks. However, since all custom orders are different, we do not have a pre-specified performance date. When the customer discusses their custom orders, they can support the agent to support the agent for delivery date. For orders with deadline, we encourage customers to communicate their delivery date to the CS proxy before the order.